Questions We Hear All the Time

Our showroom is at 18714 Quarry Road in Riverview, Michigan 48193. You can open the map for turn-by-turn directions, or call (734) 287-4545 if you get turned around.

The showroom is open Tuesday through Friday 10am–5pm and Saturday 10am–4pm, and closed Sunday and Monday. One thing worth knowing: our service technicians and installers still work on Mondays—only the office and showroom are closed that day.

No—walk in any time we're open and browse at your own pace. If you'd rather have us come to you, request an in-home consultation and the team will contact you within 24 hours to set it up.

Fireplaces, inserts, stoves, gas logs, and fireplace doors on the hearth side—plus grills, smokers, outdoor kitchen components, hot tubs, and sprinkler parts on the outdoor side. It's the easiest way to compare options in person before you decide.

We serve Southeast Michigan—roughly a 90-minute drive from our Riverview shop, including Wyandotte, Trenton, Southgate, Allen Park, Taylor, Brownstown, Woodhaven, Flat Rock, Grosse Ile, Monroe, and Dearborn. See the full list on our service area page.

A gas fireplace is a complete built-in unit for a blank wall, new construction, or a full replacement. A gas insert slides into a fireplace you already have and seals it off. Tell us your situation and we'll point you to the right one—or start with the instant estimate and it will sort you automatically.

Most masonry and factory-built fireplaces take an insert; the sizing comes down to the opening's width, height, and depth. Measure those three, or request an in-home consultation and we'll measure and confirm venting through the existing chimney at the same time.

Many do. Units with a standing pilot or a battery-backup ignition light without electricity; the blower won't run, but the firebox still radiates heat. Ask which models qualify—it matters in a Michigan January.

A wood insert is a sealed, EPA-certified firebox with a liner up the chimney. It burns hotter and longer on the same wood and pushes heat into the room instead of up the flue. Most owners notice the difference the first cold week.

Today's fireboxes are built for long burns. Load it before bed and many will hold coals till morning; actual burn time depends on the unit, the wood, and how dry it is.

No. Electric units plug into a standard outlet, so there's no gas line, no liner, and no chimney work. An electric insert slides into an existing opening; an electric fireplace can hang or build into nearly any wall.

Yes. On most gas and electric units, flame-only mode works year-round, and the heater is a separate control for cool evenings.

Usually, yes. Direct-vent units vent out a side wall or up through the roof, so they aren't tied to an existing chimney. An in-home consultation confirms the vent path before anything is ordered.

We're factory trained on Heat & Glo and Regency, and the lineup runs deeper than that—Vermont Castings wood stoves, Hargrove gas logs, and more, compared side by side in the showroom. Browse everything with the instant estimate to see what fits your home.

An open masonry fireplace pulls already-heated air out of your living room and sends it up the chimney—so the room by the fire feels warm while the furnace works overtime everywhere else. You can feel the draft, and you can see it on the gas bill.

For most Southeast Michigan homes, a gas insert. It seals off the chimney, turns the opening into an efficient heat source, and doubles as backup heat. That's the single most common project we handle, and it's exactly what most customers walk in asking about.

It can help two ways: it stops the chimney from pulling your heated air out of the house, and it lets you heat the rooms you actually live in instead of running the furnace harder for the whole floor. How much you save depends on your home and how you use it.

Absolutely. A wood insert gives you the same sealed-and-efficient upgrade while keeping the real-wood fire—more heat from less wood, with the crackle intact. We carry both; the choice usually comes down to convenience versus ritual.

Our own in-house installation team—the same shop you buy from. We've been doing this in Riverview since 1975, and we're factory trained on Heat & Glo and Regency.

Three steps. First, browse fireplaces online and get an instant estimate. Second, book an in-home consultation so we can measure your space and confirm the details. Third, enjoy a safe and easy installation by our own team.

Yes. The in-home consultation is how every installation starts—we measure the opening, check the vent path, and confirm the unit fits your space before it's ordered, so there are no surprises on install day.

We're factory trained by the manufacturers we install—Heat & Glo and Regency—which means training specific to the exact units going into your home. We're also BBB accredited and members of the Mid-States Hearth, Patio & Barbecue Association.

Usually, yes. A pilot that won't stay lit is often a worn thermopile or thermocouple, a dirty pilot assembly, or a gas-supply issue—all common, fixable repairs. Request service and the team will contact you within 24 hours to schedule.

It depends on the problem and the parts, so we give you a clear quote after the diagnosis—before any work starts. Call (734) 287-4545 and we'll walk you through it.

Start with the brand and the symptom when you request service—if it's a unit we can work on, we'll get you scheduled, and if it isn't, we'll tell you straight instead of guessing on your dime.

Within 24 hours. Send the request with your name, number, and what's going on, and the team will contact you to schedule.

Almost always, if it's a quality grill. A no-light is usually a worn igniter, a clogged burner, or a regulator issue—all common, affordable repairs compared to buying new. Grill and smoker service is its own department here.

Yes—grills and smokers both. Bring the brand and model when you request service and we'll tell you what it needs after a quick diagnosis.

Vented logs burn with a tall, realistic flame and use your existing chimney with the damper open. Vent-free logs burn cleaner and send virtually all the heat into the room with the damper closed, within their rated limits. We carry Hargrove on the vented side and vent-free options from Hargrove and White Mountain Hearth, and we'll help you pick in the gas logs lineup.

In most sound, code-compliant fireplaces with a gas line available, yes. The opening size determines the log set size—measure the width front and back, the depth, and the height, or have us confirm it during an in-home consultation.

Generally, yes—logs are the simplest way to get a gas flame into an open fireplace. The trade-off is efficiency: an insert seals and heats; vented logs are mostly ambiance. If lowering the heating bill is the goal, ask us about an insert first.

Yes—our fireplace door lineup is led by Stoll, built to your opening's exact measurements in your choice of style and finish. We handle the measuring and the ordering so it fits the first time.

Three reasons: looks, safety, and draft control. New doors update the whole wall, keep sparks in, and help stop room air from escaping up the chimney when the fireplace is idle.

Yes—mantels and stone refacing are part of what we do. It's the fastest way to take a dated fireplace wall to something you're proud of without replacing the unit itself.

The grill wall is led by Napoleon, with gas grills, charcoal, and smokers to compare side by side. Browse the current lineup on the grills and smokers page or come see them in person.

Yes—outdoor kitchens are their own department here, from a grill island to a full cooking-and-serving setup, with Stoll components in the mix. It's a huge trend for good reason: the backyard starts earning its keep.

Both. Fire pits for gathering, and outdoor fireplaces when you want a true anchor for the patio. Stoll's outdoor line features in both.

We do—hot tubs are our newest category, with about seven models from one hand-picked brand, Ambiance. Water is familiar territory for us: the Aqua side of the shop has handled sprinkler systems for years.

No—we focus on keeping existing systems running: repairs, parts, and seasonal maintenance like spring start-ups and fall winterization. If your system already exists, we're your people.

Usually a bad valve, a wiring fault, or a controller setting. A dead zone is one of the most common calls we get, and almost always a quick fix once we test it.

Before the first hard freeze—typically October into early November in Southeast Michigan. Winterization blows the water out of the lines so they can't freeze and split; it's far cheaper than repairing burst pipes in the spring.

It depends on the part and how much digging is involved—a broken head is minor, a buried line leak is more. We diagnose first, then quote it clearly before the work starts.

It varies by unit and by home, which is why we built the instant estimate—answer a few questions and it prices real units with typical installation for your situation, free, in about a minute.

Yes. We've partnered with Synchrony to offer consumer financing—see the details and apply on our financing page.

Yes—the online instant estimate is free and takes about a minute, with no obligation. It's the fastest way to find out what your project would run before anyone visits your home.