Privacy Policy

This Privacy Policy explains how Fireside Shoppe & Aqua Mist collects, uses, and discloses personal information of its customers, prospective customers, and visitors to its website at https://www.aqua-fire.com.

1. Collection of Personal Information

Information collected directly from you: We may collect personal information directly from you, for example, through a web form, during an online or in-person registration, when you contact us for support, or when you request a quote. Personal information we collect directly from you may include first and last name, email address, phone number, and physical address.

Photos you upload: Photos you choose to upload, such as a picture of your fireplace or room, are used to prepare your estimate or visualization and are shared only with the service providers who process them for us.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, and pixels to automatically collect certain information from your device, including your IP address, browser and operating system information, geographic location, referring website address, and how you interact with the website. You may disable cookies in your web browser; however, parts of our website may not function properly. More information about blocking and deleting cookies is available at allaboutcookies.org.

Website analytics: We use Google Analytics to understand which parts of our website are useful: which pages get read, which links get followed, and roughly where visitors are. It tells us about traffic, not about you by name. We don't send it your name, email address, or phone number, and we don't use it for advertising.

Google Analytics sets its own cookies to tell a returning visitor from a new one. They carry a random identifier, not anything that names you. If you'd rather not be counted, you can block or clear cookies in your browser, and Google offers an opt-out add-on for Analytics specifically. To learn more, see how Google uses data from the websites that use its services.

Information collected from our advertising partners: We may collect personal information about you from our advertising partners, which may include demographic information, shopping history, and geographic location.

2. Use of Personal Information

We use information collected directly from you to provide our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message, subject to your consent.

We use information collected automatically from your device to provide and optimize our website, and to assist with our advertising and marketing efforts.

We use information collected from our advertising partners to market our products and services to you.

3. Disclosure of Personal Information

We may use third-party service providers to assist us with providing and marketing our products and services, and we may share your information with such third parties for these limited purposes.

• We use third-party email and text-message service providers for our marketing communications. For more information about how those providers may use your information, see the privacy policy of the specific provider—we'll identify any active provider on request.
• Website usage information goes to Google Analytics, as described above, and Google handles it under its own privacy policy.

We may use third-party advertising partners and authorize them to use cookies and similar technologies on our website, and we may share information about you, your purchases, and your interactions with our website with those partners, provided that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.

4. Email and Text Message Communications

If you wish to unsubscribe from our email campaigns, please click the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions.

5. Your Privacy Rights

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that it be corrected or deleted. To exercise any of these rights, please contact us at sales@aqua-fire.com.

6. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently.

7. Contact Information

If you have any questions about this policy or our privacy practices, please contact us at sales@aqua-fire.com or call (734) 287-4545.